NDIS Support Coordination in Melbourne

Aussie Life Care is a registered NDIS provider offering support coordination across Melbourne and Victoria. Our support coordinators help you understand your NDIS plan, connect with the right services, and build the confidence to manage your supports over time. If your plan includes support coordination funding and you want help putting it to work, we can assist.

What is NDIS support coordination?

Support coordination is a Capacity Building support funded in some NDIS plans. A support coordinator helps you make sense of your plan, find and connect with services, set up agreements with providers, and build your own ability to manage your supports. The aim is for you to get more out of your plan and become more confident navigating the NDIS over time.

A support coordinator works for you, not for any one service. They help you compare options and exercise choice and control. A coordinator does not choose your services for you; they give you the information and support to decide for yourself.

You can confirm the current support categories and pricing on the NDIS website (ndis.gov.au), which publishes the official Pricing Arrangements each year.

The three levels of support coordination

The NDIS funds support coordination at three levels, and your plan will state which one you have. Knowing the difference helps you use your funding well.

If you are not sure which level you have or need, our team can review your plan and explain your options.

What a support coordinator does

Our support coordinators help you with the practical work of running your plan. This includes:

• Understanding your plan: Explaining your budget categories, what each one funds and how flexible the funding is.
• Connecting with services: Finding suitable providers, comparing options and setting up service agreements and bookings.
• Coordinating supports: Coordinating disability supports alongside mainstream services such as health, education and housing.
• Building your capacity: Building your knowledge and skills so you can manage more of your plan independently.
• Problem-solving: Helping you respond to changes, resolve issues and work through challenges as they come up.
• Monitoring and reporting: Tracking how your supports are working and preparing for your plan reassessment with the NDIA.

What support coordination does not cover

Being clear about the limits helps set expectations:

• A coordinator does not choose providers for you or make decisions on your behalf — the choice is always yours.
• Support coordination funding is separate from your support delivery funding — it pays for coordination, not for the supports themselves.
• It does not replace plan management, which handles paying provider invoices and tracking your budget financially.
• Anything outside your plan goals or not funded in your plan.

Who support coordination is for

Support coordination suits NDIS participants who want help making their plan work. People come to us when:

• A plan is new and they are not sure where to start or how to find providers.
• They are juggling several providers or funding categories and want it coordinated.
• Their situation is complex and they need experienced help to keep supports stable.
• A family member wants support to build the participant’s confidence to self-manage over time.

Support coordination is available to participants who have funding for it in their NDIS plan. If you are unsure whether your plan includes it, our team can review your plan with you.

How it works: getting started in four steps

• Get in touch. Call our team or request a consultation and tell us a little about your plan and goals.
• Free consultation. We meet with you to understand your goals, your plan and the support coordination funding you have.
• Matched with a coordinator. We match you with a support coordinator suited to your needs, and agree how often you will be in contact.
• Ongoing coordination and review. Your coordinator helps you connect with services, checks in regularly, and prepares reports for your plan reassessment.

Where we provide support coordination

Aussie Life Care provides support coordination across Melbourne and wider Victoria, with services also available in Queensland and Tasmania. Support can be delivered face-to-face and by phone or video, whichever suits you. To check whether we cover your area, contact our team with your postcode.

Why choose Aussie Life Care

Choosing a coordinator is about trust and knowledge of the system. Aussie Life Care offers:

• Registered and accountable: we are assessed against the NDIS Practice Standards and Code of Conduct.
• Independent, person-centred help: coordinators who help you compare options openly, so the choice stays yours.
• The right level of support: Level 2 and specialist coordination, plus connected services if you choose to use them.
• Local knowledge: a team that knows providers and services across Melbourne and Victoria.

Talk to a support coordinator

If you want help making your NDIS plan work, the next step is a simple conversation. We will explain how your support coordination funding can be used and arrange a free consultation at a time that suits you.